Our priority at Kush-Koncepts is to ensure that our customers remain satisfied with the quality of our products. If our customers are not 100% satisfied with their purchase, they may return their order and are entitled to receive a full refund, subject to our terms and conditions, within 14 days after the original purchase date.

To be eligible for a refund/exchange the product must not be opened or used, and it must be returned in the same state it was purchased with the original packaging in tact, and accompanied by the receipt.

Refunds will only be applicable will products are defective or supplied incorrectly.

If the product has been opened, the client will be responsible for return costs until such a time as an investigation has been completed to determine product defectiveness.

If for any reason you are unhappy with your purchase, please contact our Customer Service Centre which will take care of everything for you. You can contact our Customer Service Centre via email at


For quick and seamless returns, please provide the following information upon request:

  • Your full name.
  • Date your order was placed, if applicable.
  • Your Sales Order reference number, if available.
  • Your tracking number, if available.
  • Brief description of the problem you are experiencing.